I get my love of technology from my Dad, a real technophile who, until Alzheimer’s made it difficult, was never happier than when trying out a new gadget or experimenting with a new app. My Mum, on the other hand, is discombobulated by it all. She's fine doing familiar tasks on her laptop but gets thrown when something different happens. She's the first to admit she needs a lot of handholding – and she isn't alone in that.
When the Covid-19 lockdown happened and she knew I wouldn't be able to pop over and help with her list of problems, she panicked! Fortunately, the technology that scares her also came to her rescue, in the form of Quick Assist.
Quick Assist allows you to help someone less confident by giving you remote access to their computer. Its big advantage over better known alternatives such as TeamViewer is that it's built into Windows so there's nothing to install - although we still struggled a bit getting Mum to find the app on her computer. There are three ways to bring it up, and I think we tried all of them before we got it going:
For a comprehensive guide on using Quick Assist, take a look at this Computer World article.